Your field ops team is on 20 calls a week. Scoop does the diagnostic work before every one.
Scoop is an AI performance manager that screens every franchisee, diagnoses likely drivers, and gives field consultants clear actions across revenue trends, customer retention, operational standards, and category performance, so every call starts at the coaching, not the analysis.
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Overview: Network comp average is +4%, but 6 franchisees show declining repeat customer frequency: a pattern that preceded revenue pressure by 8–10 weeks in the last two cycles.
Status: F-01, F-06, and F-08 are showing repeat frequency down 14–18% over 6 weeks. Revenue impact is coming if not addressed now.
Recommended actions: Prioritize field visits to F-01, F-06, F-08; share F-11's upsell approach with the bottom quartile; review weekend staffing at F-03 and F-07.
A lot of the insights never get generated. A lot of the actions never get taken, because diagnostics takes up a massive amount of time. At least half of every franchisee call is just explaining how I arrived at the diagnosis.
Three challenges Scoop solves
Field consultants spend half the call on diagnosis
By the time a field consultant has explained what's happening and why, there's no time left for coaching. The franchisee leaves the call with context but no clear next step.
Scoop does the diagnostic work before the call so the conversation starts at the action: what to do, who owns it, and when to expect results.
Leading indicators arrive too late
Declining repeat customer frequency, service time drift, and inventory pattern changes precede revenue pressure by weeks. By the time the revenue moves, the window for early intervention has closed.
Scoop surfaces these patterns before the revenue impact shows up, giving field consultants time to act while the problem is still recoverable.
Best practices don't travel
What your top-performing franchisees do well stays with them. The network average stays flat because there's no systematic way to identify what's working and replicate it.
Scoop identifies high-performing patterns across the network and turns them into repeatable guidance, so the best practices of your top franchisees become the operating standard for everyone.
Diagnostics your best operators would run, on every cycle
Franchisee performance variation
Which locations are drifting from network norms relative to plan, history, and peers, and why.
Customer retention and frequency
Whether repeat activity is declining before revenue, and which loyalty segments are most at risk.
Operational standard adherence
Where execution issues may be affecting sales, service, or margin before they escalate.
Field coach prioritization
Which franchisees need attention this cycle, what the diagnosis is, and what to focus on.
Category and product mix patterns
Whether changes in item velocity, mix, or inventory are affecting contribution margin.
Best-practice transfer
Which high-performing franchisee behaviors can be turned into repeatable guidance for the network.
Connects to what you have. Secure from day one.
Read-only access to your data warehouse
We connect directly to Snowflake, BigQuery, Redshift, Databricks, and more: read-only, no write access, no disruption to current pipelines.
No warehouse? No problem.
IT can provision automated flat-file extracts on a schedule. If the tables and reports already exist, the lift is low.
SOC 2 certified. Governable at scale.
Role-based access, audit trails, and outputs that are reproducible and explainable. Your data never leaves your control.
100+ supported connectors including
For vertical-specific systems (POS, PMS, ERP), we work with your IT team to build the required extraction path.
Book a discovery call
Reach out to start a two-way conversation about your industry, your performance variations across locations, and whether Scoop is the right fit for you.